Undeniably, automation is everywhere. By 2020, 85% of customer interactions with a brand will happen without a human intermediary, according to Gartner. And by 2025, up to 40% of business process management spend will be affected by robotic process automation (RPA), according to NASSCOM-Everest group research. Customers expect accurate answers quickly and efficiently, from whichever channel or device is most convenient. But most companies are not prepared to address this evolved customer expectation, because legacy systems are manual or disconnected.
Errors and inefficiencies in both the front and back offices are also major drivers of the rapid adoption of automation everywhere. By reducing errors and helping customers get the right answer fast, brands can have a significant impact on the customer experience while reducing cost at the same time SSTech to help your organization’s strategy and roadmap.
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