SSTech brings in the best-in-class services and proudly says that our technical resources are experienced and certified to cater to complex IT environments. SSTech is an authorized Service Provider for all the leading IT vendor’s products and technologies.
Our “Professional Services” help shape the way you develop and run your operations and include a range of services that deliver solutions and transition managed services, on time, on budget, and within your agreed criteria
Our Services offering span from hardware Break-Fix to proactive 24/7 infrastructure support, and delivery of complex projects across all technologies & platforms are on agreed timelines and SOW.
24×7 Services Desk
SSTech is driven by innovation and we deliver efficient and comprehensive IT Support services that benefit all businesses to work effectively 24/7. We have many satisfied contract customers with heterogeneous products and technologies and these contracts are covered against flexible Services Level Agreements (SLAs) ensuring the 24x7x365 availability of the IT services.
Our key components of 24/7 support service
- 24/7, 365 days
- ITIL compliant service desk,
- SLA Monitoring and Escalation
- Root cause analysis on incidents logged
IT Contract & SLA
With strategic alliances with most of the predominant principals, SSTech is committed and obligated to the customer and the vendor to always have trained and certified resources to cater to complex IT environments.
Our support team comprises 100+ technical resources across technology horizontals on Compute, Storage, Databases, Cloud, Networking, Security, Data Center. Infrastructure & Structured Cabling and Audio/Video and Business Applications. We offer several Service contracts and ensure the smooth functioning of the IT infrastructure at the customer’s site.
Our Service Contract offerings:
- Comprehensive maintenance contract
- Non – Comprehensive contract
- Application support contract
IT Outsourcing
We provide IT resources outsourcing in which it searches, identifies, recruits, and hires the right skill sets employees directly on its payroll and subsequently outsources them to its clients, thereby reducing a significant burden of the HR process for its clients.
This gives customers flexibility, access to highly skilled resources, business continuity, and time to focus on their core business. SSTech also provides managed services in the form of Functional Outsourcing, Total Outsourcing, Remote Services, DR Hosting, and NOC Services. These services enable the client to focus on growing their business and not worry about operational aspects of IT support.
Key Benefits of Outsourcing
Outsourcing reduces HR overheads, training costs, retention problems, administration and certification costs. All Outsourcing contracts can be further tagged with Operational Level Agreements (OLAs) for better Return of Investment.
Implementation & Migration Services
The IT deployment Services have been the core strength at SSTech since the inception comprising of major technology vendors like HPE, Lenovo, Dell, NetAap, Microsoft, Citrix, Veeam, Cisco, Force Point, Fortinet, Mimecast, and other major brands across On-Prem, Hosted and Hybrid environments.
Methodology
- Design Workshop
- Proof of Concept
- Live Implementation
- UAT Quality control and Governance
- IT Services Management and Consulting based on ITIL best practices.
The standards are discussed and understood on the design, scope of work, and deliverables. Implementations are carried out as per the set standards and policies. UAT is jointly done with the customer. Documentation is provided and amended accordingly after the sign-off.
IT Relocation Services
SSTech Relocation Services team make special efforts to provide smooth relocation of IT assets of Data Center and user devices from any location within UAE.
Technical as well as Logistics teams are well trained to relocate active IT datacenters hosting hundreds of fully configured Servers and Network RACKs with minimum downtime.
Key tasks performed during the relocation
- Project Kick-off meeting, Asset Inventory, and Labeling
- De-commissioning, pack and move to the new location
- Post Relocation configuration and support
- Re-commissioning of equipment’s at the new location
- Project Sign-off
Project Management
We understand that integration and implementation are more than a system. It's your past tied to the present. It's people. It's valuable time. We are completely prepared to provide proven Project Management.
Whether it is planning, design, integration, implementation, training, or support, our proven track record of success and a business model dedicated to meeting all your implementation needs will ensure that all efforts are successful.
SSTech Project Office provides clients with ideas and skills needed to launch new businesses, take operational and strategic advantage of new technologies, and leverage existing projects and systems to new levels of effectiveness.
Project Managers support all the project engineers and their teams in ways that foster workstream efficiencies and collaboration. Core team meetings, the key issues, and risk escalation assessments are some of the ways our project managers support the project teams within the project using consistent and proven tools, templates, and techniques.
